HOW TO ORDER



Thank you for your interest in purchasing a custom built guitar made just for you. I take great pride in my work in achieving the design that we agree upon. Below are a few notes about the price, deposit, refunds and time of delivery.

At the time an order is placed, the current price of the instrument, including custom work, is the final price. Any increases in the prices made after the date of order are not passed on to the customer. The price to the customer does not change after the deposit is made, unless additional features or customizations are requested by the customer. In the case of unavailability of a certain material or hardware, the alternative item may reflect a small change in price.

If you are interested in purchasing a guitar just call me directly at 905-576-2445 to the specifics. An order will be accepted after the receipt of a signed form (I will mail to you) and the deposit of 30%. Deposit can be made by certified check, bank draft or money order. Payment of deposit initiates the chronological placement of an order. The approximate waiting period for an instrument at this time is 12 to 14 weeks unless other time frame, such as in the case of a highly customized or inlaid instrument is arranged. The customer will be notified before shipping. The balance is due C.O.D. upon completion. In some cases, a time payment plan can be worked out if this is agreeable to both parties. Shipping charge will be the responsibility of the buyer.

Although it rarely happens, occasionally a customer finds it necessary to cancel an order. I have found it helpful to structure a refund policy that attempts to cover for the various contingencies that could arise. Since it takes considerable time to consult with the customer and to process the order, a full refund, less a processing charge of $100.00, will be made for the period when you receive the confirmation letter stating the date the guitar will start to be built, you will also receive an email confirming the letter has been sent and the date of construction. After you receive the email, and until the guitar is started to be built, a refund of fifty percent of the deposit is made. After I start to construct the guitar, pictures of the steps taken to built your guitar can be sent to you via email. This will ensure all the requested features are correct, and also to notify you of the start of construction. Once the picture is sent to you via email or by mail (your choice), this is the confirmation that the guitar is now started and the deposit is not refundable. Even though the estimated time of completion may be 10 to 12 weeks, if the time should be longer due to unavailable parts etc, you will be notified.

After delivery of the guitar, if the customer is not satisfied for any reason, the refund would consist of sixty percent of the full price of the guitar. In other words, a full refund, less the deposit, will be made. The customer must return the instrument in its original case, in new condition, within twenty days. Shipping is to be paid by the customer. All refunds will be made within thirty days of receipt of the guitar.

SHIPPING



All guitars will be shipped via Canpar or U.P.S. The customer is responsible for the shipping charges.

ORDER


Once the order has been established, I will send you a form for you to sign and you return it back with your deposit, then I will begin to build your guitar. If you would like to get pictures of your guitar as its being built, you can mention it on that form.

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